Resources & Use-Case Library

Technical documents and representative use cases. Use cases are illustrative engagement patterns, not disclosed client work.

Use CaseWeb Design

Illustrative Use Case: A Booking-Enabled Site for a Local Service Business

A representative scenario for taking a service business — a salon, a clinic, a repair shop — from phone-tag scheduling to a self-serve booking flow that actually matches how the business plans its day.

Use CaseWeb Design

Illustrative Use Case: Online Ordering for a Neighborhood Restaurant

A representative scenario for adding online ordering to a restaurant that has always taken orders by phone — designed around the real rush-hour process, not just a generic menu template.

Use CaseWeb Design

Illustrative Use Case: Standing Up Online Sales for a Local Retailer

A representative scenario for taking a local, walk-in-only retailer online — from process mapping the current in-store sale through to a working online ordering flow, in a matter of weeks, not months.

Technical DocEnterprise

Choosing Between BPM and ERP-Native Workflow Tools: A Decision Framework

Most ERP platforms ship with their own workflow engine. That doesn't mean it's always the right place to run a given process. A framework for deciding process by process.

Use CaseStartups

Illustrative Use Case: A Five-Day Design Sprint to Validate a New Product Concept

A representative walkthrough of how a founding team takes an unvalidated product idea through Map, Sketch, Decide, Prototype, and Test — and comes out the other side with evidence instead of an opinion.

Use CaseEnterprise

Illustrative Use Case: Streamlining a Multi-Department Approval Workflow

A representative scenario for how a slow, paper-trailed, multi-department approval chain gets mapped, redesigned, and rebuilt on a BPMS — and what the numbers in a case like this typically look like.

Technical DocEnterprise

A Practical BABOK-Aligned Business Requirements Template

A working structure for capturing business requirements — elicitation source, rationale, acceptance criteria, and traceability — aligned to BABOK's core competencies.